Return & Exchanges

At izstyzx.shop, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or fit as anticipated. Our Return & Exchanges Policy aims to ensure a hassle-free process for returns, exchanges, and refunds.

Eligibility for Returns and Exchanges: To be eligible for a return or exchange, please note the following conditions:

1. Product Condition: The item must be in its original, unused condition, with all original packaging, tags, and labels intact. It should be free from any signs of wear, damage, or alteration.

2. Timeframe: Returns and exchanges must be initiated within 30 days of the delivery date. After this period, we regret that we cannot accept returns or exchanges.

3. Proof of Purchase: Please retain your order confirmation or receipt as proof of purchase, as it may be required to process your return or exchange.

Return Process: If you wish to initiate a return, please follow these steps:

1. Contact our customer support team: Reach out to our customer support team via email or phone within the 30-day return period, providing your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization if eligible.

2. Package the item: Safely pack the item in its original packaging, ensuring it is well-protected during transit. Include all original accessories, tags, and labels.

3. Shipping the return: Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item or damaged item received).

4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund to your original payment method within a reasonable timeframe. Please note that it may take several business days for the refund to reflect on your account, depending on your payment provider.

Exchanges Process: If you would like to exchange your item for a different size, color, or style, please follow these steps:

1. Contact our customer support team: Get in touch with our customer support team via email or phone within the 30-day exchange period, providing your order details and the details of the item you wish to exchange.

2. Availability check: Our team will assist you in checking the availability of the desired item for exchange.

3. Return and re-order process: Follow the return process outlined above to return the original item. Once we receive the returned item and it meets the eligibility criteria, we will initiate a refund to your original payment method. You can then proceed to place a new order for the desired item on our website.

Important Notes:

• Shipping fees, customs duties, taxes, and any other charges incurred during the original purchase or return/exchange process are non-refundable unless the return/exchange is due to our error.

• We recommend keeping a copy of the tracking number for your return shipment until the return or exchange process is completed.

• For items that are defective, damaged, or received in error, please contact our customer support team immediately upon receipt. We will assist you in resolving the issue promptly and provide further instructions for return or exchange, if applicable.

• In the case of manufacturer defects or warranty-related concerns, please refer to the manufacturer's warranty policy, as it may have specific instructions or requirements for returns or repairs.

We strive to make the return and exchange process as straightforward as possible. If you have any questions or require further assistance, please do not hesitate to contact our customer support team. We are here to help ensure your satisfaction with your izstyzx.shop experience.